Jason Kwon’s answers were provided in a helpful, quiet and calm manner. For a company under intense scrutiny, there were no missteps

Open AI’s Jason Kwon flew 15 hours from San Francisco to Sydney to give the company’s first in-person mea culpa after it admitted – in an unsigned email, to a public departmental inbox – that one of its AI agents had accessed a Services Australia website without authorisation and grabbed data related to Medicare.

Kwon – polite, friendly, even-toned – got through a potentially dicey committee hearing unscathed, promising to do better and pledging assistance to Australia. No missteps, no viral moments, just delivering his answers helpfully, in a quiet and calm manner, sympathising with the questioner and the point they were making.

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